Frequently Asked Questions

SMASH is a growth-focused marketing and technology agency. We bring performance marketing, social and creative, technology, and customer engagement together under one team, so strategy, campaigns, websites and follow-up all work toward the same goal: measurable business growth.

SMASH was built from real business experience: managing operations, hiring teams and paying for advertising that had to bring customers back. That is why we plan around the transaction, not just attention. One team covers everything from the first ad to the final follow-up, instead of handing you between separate vendors.

We work across retail, technology, education, healthcare, real estate, hospitality, automotive, professional services, e-commerce and consumer brands. The approach stays the same in every sector: understand the business first, then build the plan around its customers.

Yes. Our Work page shows case studies across growth, performance marketing, social and creative, technology and customer engagement, covering the challenge, what we did and the results.

We are always interested in talented people. Open roles, when there are any, are listed on our Careers page along with how to apply.

Our services sit in four groups. Growth covers performance marketing such as Meta Ads, Google Ads, lead generation, remarketing and conversion optimisation. Social & Creative covers social media management, campaign concepts, daily creatives and video. Technology covers websites, landing pages, CRM, automation and integrations. Customer Connect covers WhatsApp marketing, lead management, call centre support and conversion follow-up.

Yes. Our Growth services include precision-targeted campaigns on Facebook and Instagram, and search, display and shopping campaigns on Google. They are supported by lead generation funnels, remarketing to warm audiences, and conversion testing aimed at better returns on ad spend.

Yes. Social & Creative includes social media management with strategy, content, scheduling and community management, big-idea campaign concepts, fresh on-brand creatives, performance video ads and AI-powered video production for fast, scalable output.

Yes. Our Technology services cover high-converting websites built for speed, conversion-focused landing pages for campaigns, custom CRM solutions, workflow automation, and integrations that connect your tools. They are built to feed the same funnel your marketing fills.

That is what Customer Connect is for. We help you respond and follow up through WhatsApp marketing, a lead management system that tracks each inquiry through to conversion, professional call centre support, and systematic follow-up so fewer enquiries are lost along the way.

Yes. The services work best together, but you do not have to buy everything. Many businesses start with the area that matters most right now, such as paid ads or a new website, and add more as the results come in.

The SMASH Growth Engine is our end-to-end growth system. It runs in six phases: Strategy, Create, Attract, Convert, Optimise and Scale. Each phase builds on the one before it, so strategy becomes campaigns, campaigns become leads, leads become customers, and what works is improved and expanded.

With strategy. Before any campaign or design work begins, we take the time to understand your business, your target audience, your objectives and your market opportunities. The growth plan is built around that, so the work that follows is aligned with your goals.

We track every campaign and customer touchpoint, identify what is working and what is not, and keep testing and refining creatives, targeting and funnels. The aim is better results and a lower cost for every conversion over time, not a one-off launch.

We scale what the data shows is working. Once a strategy delivers, we invest more in it, expand the campaigns that perform and keep refining our approach, so growth is steady and sustainable rather than a short spike.

We agree the goals and the numbers that matter at the start, then track performance against them. The exact metrics and how often we report depend on the services involved, and we set them out when we scope the work with you.

Send us a message through the contact page, or book a strategy call. Tell us a little about your business and what you want to achieve, and our team will get back to you to talk through where you are and how we can help.

It depends on what you need. The services involved, the size of the opportunity and how much support you want all change the scope, so we do not publish one-size-fits-all packages. After a conversation about your goals we will put together a proposal that fits.

It depends on the channel, the budget and where your business is starting from. Paid campaigns can show early signals quickly, while improvements to your brand, website and follow-up process build up over time. We will not promise guaranteed outcomes, but we will tell you honestly what to expect.

Very possibly. SMASH began as a very small team, and we understand what it takes to grow step by step. If we are not the right fit, we will say so. Tell us where your business is today and we will give you a straight view on how we could help.

Use the contact form, call or email the team, or message us on WhatsApp. The details are on the Contact page, along with a form where you can describe your business and what you are looking for.